THE NEXT GENERATION OF AUTHENTICATION METHODS
Digibank Video KYC Call is an online authentication process between registered customers and the Service Agents/Operators. By combining human interaction, machine learning, and AI support, this solution will help your business provide a better customer experience, increase customer satisfaction, and convert them into loyal customers.
Bank-Grade Security
All video calls are encrypted end-to-end, protected against data leaks from the most notorious cyber attacks to the hospitality and finance sector (MiTM, spoofing, deepfakes, etc). Provides suspicious trails for post-onboarding management
High Scalability
Scalable for businesses of all sizes, able to handle large volumes of authentication requests without compromising accuracy
Powerful Fraud Prevention
Provides quick fraud detection leveraging threat intelligence database and multi-factor fraud checks, with comparable quality of identity verification as over-the-counter account opening
Legal Compliance
Meet the strict requirements for bank accounts with unlimited value transactions with regional and international KYC / AML requirements
Flexibility and Convenience
Enable customers to complete the process from the comfort of their homes by avoiding the need for in-person visits
Best-in-class UX
Offer a fast and seamless authentication process using registered face and voice biometric through a user-friendly interface and immediate assistance during video calls, without any challenge questions required
Adaptability for
Remote Work Trend
Aligns with the growing trend of remote work and digital services, and reflects the evolving preferences of customers to rely on digital interactions
HOW VIDEO KYC CALL WORKS?
A Service Agent/Operator assists customers through a video call to finish the secure and hassle-free authentication process
EMPOWERED WITH INTELLIGENT AI
Digibank’s Video KYC Call helps businesses keep pace with banks and financial institutions, to provide the rapid service delivery that customers expect, while protecting them from fraudsters or cyber attacks. Millions of identities are automatically authenticated with maximum accuracy through using AI.
YOUR CUSTOMER IS THE TOP PRIORITY
Video KYC Call can be used as a secured authentication method to unlock high-risk banking services. Customers can immediately connect with your agents or schedule an appointment
We provide fortified security with our comprehensive features that are built into this new method
to fight against digital fraud:
An unparalleled level of protection
through end-to-end encryption, high-resolution capabilities, and continuous signal monitoring
Authentic person identification
easily reached by enabling real-time audio and visual interactions with customers, and backed by automated document and face recognition scans
Beyond mere verification
by automatically detect and track suspicious behaviors to pinpoint potential threats, and ultimately prevent security breaches before their occur
USE CASE
Transaction Value Upgrading
Offer a secure and efficient solution for customers to verify their identity remotely, facilitating a seamless process that enables high transaction values while maintaining stringent security measures and regulatory compliance
Loan/Credit Issuance
Minimize time spent on paperwork, automate the approval of loan or credit processes for legitimate borrowers, and prevent financial fraud risks with the help of AI and biometric checks
Compliance Monitoring
Aid businesses in meeting regional and international regulations and standards, such as KYC, AML, and GDPR. This can assist in minimizing the risk of regulatory fines and reputational damages
